Refund Policy

1. Free trial

The trial includes every feature for 15 days. We never charge you during or after the trial: when it ends, experiments pause until you choose a plan yourself.

2. 14-day money-back guarantee

• First payment: if you ask within 14 days of your first payment for a plan, monthly or yearly, we refund it in full. No questions asked.
• Yearly renewals: if a yearly plan renews and you didn't mean to keep it, ask within 14 days of the renewal charge and we refund it in full.
• Monthly renewals aren't refunded. Cancel anytime before the next renewal date and you won't be charged again; your plan stays active until the end of the month you paid for.

3. Changing your plan

• Moving to a bigger tier applies immediately; you pay only the difference for the rest of the billing period.
• Moving to a smaller tier or cancelling takes effect at the end of the paid period. We don't refund the unused part of a period, except under section 2.

4. If something goes wrong on our side

If LiftCRO is unavailable for a significant time or a fault on our side affects your experiments, tell us. We'll make it right with a credit or a refund for the affected period, whether or not you are inside the 14 days.

5. How to ask for a refund

Email [email protected] from your account email with your workspace name. We reply within two business days. Refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.

Payments may be processed by a reseller acting as merchant of record (for example Paddle), whose name then appears on your receipt. They issue the refund on our behalf under this policy.

6. Related

This policy is part of our Terms of Service. It doesn't limit any rights you have under consumer law where you are.